Privacy Policy

Last Updated: January 10, 2025

Terms of Service is available on a different page.

General

At LingoFlow, we prioritize the protection of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our AI-powered language learning application and related services ("Service"). By using LingoFlow, you agree to the collection and use of information according to this policy.

Information We Collect

Account Information

• Email address for account registration
• Name or nickname
• Account credentials
• Learning preferences and language settings

Learning Data

• Chat messages and interactions with our AI system
• Vocabulary lists and saved learning materials
• Practice sets and answers to them
• Learning progress and performance metrics
• Usage statistics and learning patterns

AI Interaction Data

When you use our AI-powered chat features:

• Your text messages and responses
• Language analysis of your conversations
• Learning patterns and areas for improvement
• Please note: Do not share sensitive personal information in AI chat conversations

Technical Data

• Device information (type, operating system, browser)
• IP address
• App usage data and analytics
• Error logs and performance data

How We Use Your Information

Core Service Delivery

• Providing personalized language learning experiences
• Maintaining and improving our AI chat system
• Analyzing your progress and providing feedback
• Storing your vocabulary and learning materials
• Customizing content to your skill level

Service Improvement

• Analyzing usage patterns to improve features
• Training our AI systems to better assist learners
• Fixing technical issues and bugs
• Developing new learning features

Communications

• Sending essential service updates
• Providing learning reminders and progress reports
• Responding to your support requests
• Marketing communications (with your consent)

Data Sharing and Security

Third-Party Services

We may share data with:

• AI service providers for chat and analysis features
• Cloud storage providers
• Analytics services
• Payment processors

All third-party providers are required to maintain the confidentiality and security of your data.

Data Security

• We use industry-standard security measures
• Regular security audits and updates
• Encrypted data transmission
• Secure data storage

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your learning data
• Opt-out of marketing communications
• Modify your privacy settings

Data Retention

• Account data is retained while your account is active
• Deleted accounts: data removed within 30 days
• Anonymous usage data may be retained for analysis

Children's Privacy

• The Service is not intended for users under 13
• We do not knowingly collect data from children
• Contact us if we accidentally collected such data

Trial Accounts

When you first access LingoFlow, we do not ask you for any personal information and we automatically create a trial account with:

• A randomly generated name or fixed name
• A randomly generated or internal email identifier
• No personally identifiable information aka PPI stored

Please note that trial accounts:

• Cannot be deleted as they contain no personal data
• Are not linked to your real identity
• Allow you to try the service anonymously
• Can be upgraded to a full account if you choose to register

When you create a registered account:

• All learning data and progress from your trial account is automatically transferred to your new account
• The trial account is automatically deactivated
• You gain full control over your data, including the right to delete all information

Updates to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes via email or through the app.

Contact Us

For privacy-related questions or concerns contact [email protected]

Cookie Policy

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